Privacy Policy

Privacy Policy

System Fix ("we," "us," or "our") is committed to protecting your privacy.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us.

By using our services, you agree to the terms of this Privacy Policy.

If you do not agree, please do not use our services.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

• Full Name
• Address
• Email Address
• Phone Number
• Billing or Payment Information

1.2 Device Information

• Printer model and serial number
• Computer operating system and specifications
• IP address
• Browser type and version
• Network information (if printer is connected over a network)

1.3 Service Usage Information

• Details regarding the issues reported
• Solutions attempted or provided
• Service feedback or ratings

1.4 Communication Data

Emails, phone calls, chat transcripts, and other communications with our customer support team.

Note:

We do not intentionally collect sensitive personal data (such as Aadhaar number, PAN card details, health records, etc.).

2. How We Collect Information

• Directly from You: When you fill out a form, request support, book services, or contact us.
• Automatically: Through cookies, web beacons, and server logs when you use our website.
• From Third Parties: Only if you authorize or request us to collect information from a third party (for example, payment processors or hardware vendors).

3. How We Use Your Information

We use the information we collect for purposes such as:

• Providing technical support and services
• Responding to your inquiries and requests
• Sending service-related updates, notifications, and invoices
• Improving our website and services
• Conducting customer satisfaction surveys
• Detecting, preventing, and addressing technical issues
• Complying with legal obligations

4. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following cases:

4.1 Service Providers

With trusted service providers who assist us in operating our business (for example, payment gateways, cloud storage providers) under strict confidentiality agreements.

4.2 Legal Compliance

To comply with applicable laws, regulations, court orders, or government requests.

4.3 Business Transfers

In case of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred.

5. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, loss, misuse, alteration, or destruction.

• Encryption protocols for sensitive data transmission
• Access control and authentication measures for our systems
• Regular security reviews and audits

However, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information:

• As long as necessary to fulfill the purposes outlined in this Privacy Policy
• For legal, accounting, or reporting requirements
• Unless a longer retention period is required by law

Once data is no longer required, we securely delete or anonymize it.

7. Your Rights and Choices

Depending on your location and applicable law, you may have the following rights:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information ("right to be forgotten").
• Objection: Object to certain uses of your personal information.
• Restriction: Request restriction on how we process your data.
• Portability: Request a transfer of your personal information to another provider.

To exercise any of these rights, please contact us:

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect service usage information.

You can manage your cookie preferences through your browser settings.

9. Third-Party Links

Our website or services may contain links to third-party websites or applications.

We are not responsible for the privacy practices or content of such third parties.

We encourage you to read the privacy policies of any third-party site you visit.

10. Children's Privacy

Our services are not intended for individuals under the age of 18.

We do not knowingly collect personal information from children.

If we learn we have collected personal data from a child, we will delete that information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

We will notify you of significant changes by posting the updated policy on our website with the new "Effective Date."

Your continued use of our services after changes become effective constitutes your acceptance of the revised Privacy Policy.